Location Captain

Account Captain of Valet at Woodbury Commons
Status: Sat-Sun (weekends only)
Rate: $14 per hour, plus $5-7 cash tips per hour (avg.), plus weekly incentive plan
We are seeking a professional, well-versed leader for the Valet Account Captain position at Woodbury Commons in Central Valley, NY. Our ideal candidate will have experience in leading a team as a Supervisor or Manager, with a proven track record of success, and ideally will have a valet background as well. The Account Captain will be responsible for training and maintaining all service standards along with revenue reporting, equipment maintenance and some client relations. We value a learning culture on the job and constantly seek to make every operation the best operation in the entire company.
The Captain's primary function is to support, oversee, and direct the valet service and cashiers. This is a hands-on position that will require the Captain to interface with staff and guests on a routine basis. The Captain is also expected to communicate regularly with and report any issues to the Regional Manager in a timely manner. Ideally, this position works a schedule that coincides with maximum location volume for best management exposure.
Service Responsibility:
Smile and be pleasant
Meet and greet guest upon facility entrance, open all doors, assist with strollers, jackets, wheelchairs, gifts, etc.
Ensure complete patron satisfaction
Direct traffic when necessary
Ensure safe and professional operation of guest vehicle
Report all equipment failures and hazards to Facility Manager or Maintenance
Follow AmeriPark standards for valet parking
Maintain a clean and neat work space and surrounding area
Primary Duties:
Administrative duties
Operational Reporting:
Reporting tardiness or missed shifts
Reporting uniform issues
Reporting behavioral / non-teamwork focused activities
In some instances, the Captain may need to call the regional manager immediately
Claim reporting:
Revenue Collection:
Revenue Reporting:
Time and Attendance Reporting:
Tip distribution:
Additional information:
Customer Service Initiatives and Daily Game Plans: While it is the role of Managers to develop Daily Game Plans and Customer Service Initiatives, the role is mainly ensuring the execution of those plans while on shift.
Directing the work of others in fairness, leading by example and setting the tone for both hospitality and timely service.
Knowledge and Skill Requirements:
Required traits include strong desire to win and succeed. This position requires a stickler for details and anything less will not be sufficient. We are looking for a motivator that identifies leadership opportunities and seizes the moment for development of subordinate.
Candidate must have experience in directing projects that involve many moving parts and personalities.
Have a background in operations RequirementsWhat we need from you to be considered in joining our team is simple:
a) a valid driver license
b) you must be able to operate a manual transmission (stick shift)
c) you must be at least 19 years of age
d) you must be fluent in English
e) you must have excellent attention to detail
f) you must be willing to serve guests with a warm and friendly demeanor
g) you must pass background and MVR as well as other positional screeningsApply On-lineSe

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