Retail Team Lead

New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.
But as proud as we are of our history, we're even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers - those kindred spirits who follow only their passions - because tomorrow belongs to the courageous of today.
Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence.
The Team Lead is a key part of the Store Leadership Team. The Team Lead will work with store associates and provide daily communication, direction and training to align with our daily goals and expectations. In the absence of the Store Manager or Asst. Store Manager, the Team Lead supervises and manages all store associates including implementing and enforcing company policies, procedures and company directives. Acts according to New Balance's Core values.
Assists the Store Manager and Assistant Store Manager with opening and closing the store, ensuring that the company culture is maintained, policies and procedures are followed and a positive leadership presence is out on the sales floor.
Actively coaches and provides feedback to associates to ensure New Balance Guest engagement, culture and policies and procedures are followed
Assists with managing and processing payroll as well as writing store schedules of associates to help ensure appropriate store coverage that meet the needs of the business
Assists in the recruiting process for the store including interviewing. Ensures applicants meet the needs of the business with appropriate availability and skill set
Supports the Store Manager in achieving store metrics including sales, units per transaction, and conversion among other metrics.
Coordinates volunteer opportunities with store management to build our brand within the communities that we serve.
Models the store training program to ensure total customer satisfaction. Creates a pinnacle customer experience that only New Balance can offer.
Effectively demonstrates strong product knowledge and the ability to train current and new associates on the features and benefits of our products
Assists with all Loss Prevention policies and procedures to control exposure to internal and external losses. Assists with the Loss Prevention Audits including sales auditing, receiving, and cash handling.
Ensures the store product is received per company guidelines and merchandised to the sales floor. Plays an integral part in the execution of inventory management through cycle counts and during annual inventory.
Assists Store Leadership with the execution of visual merchandising standards and ensures brand standards are maintained and communicated to the store team.
??? Follows all store safety and emergency procedures
Promotes and Follows Safety Protocol
Demonstrates personal responsibility for safety - follow safety regulations, including:
proper lifting procedures
reporting in a timely manner all accidents and near misses
ensuring the maintenance of a clean and organized work area - sales floor, stock area, office
Additional Requirements:
Ability to multi task
Deliver exceptional customer service
Flexible Scheduling including working nights, weekends and Holidays
High school diploma or equivalent educational and work experience
2 year retail supervisory experience preferred
Physical Requirements:
Ability to lift 4 lbs. constantly.
Ability to lift up to 45 lbs. occasionally
Push or pull 50 lbs. over 200 ft. occasionally.
Ability to kneel or squat frequently.
Stand for prolong periods. Occasionally climb ladders
Our Benefits:
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks - opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword - it's part of our culture.
Learn more about our company benefits.
Equal Opportunity Employer:
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

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